Return Policy

Return Policy

Last Updated: January 9, 2026

Eligibility Requirements

To be eligible for a return, items must:

• Be unworn, unwashed, and in original condition with all tags attached
• Be free from any signs of wear, damage, or alteration
• Be returned in the original packaging when possible

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Items marked as final sale or clearance
• Items that have been worn, washed, or altered
• Items without original tags

How to Initiate a Return

1. Contact our customer support team at store@filmlaab.com within 30 days of delivery
2. Include your order number, item(s) you wish to return, and reason for return
3. Our team will provide you with return instructions and a return authorization
4. Package your item(s) securely and ship to the address provided

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error
• We recommend using a trackable shipping service for your protection
• FilmLaab Store is not responsible for items lost or damaged during return transit

Refund Processing

• Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect your return
• Original shipping costs are non-refundable (unless the return is due to our error)
• Free shipping promotions: if your order qualified for free shipping and you return part of the order, shipping charges may be deducted from your refund if the remaining items don't meet the free shipping threshold

Digital Products (LUTs & Downloads)

No Returns on Digital Products

Due to the nature of digital products, all sales of digital items (including LUT collections) are final. Digital products cannot be returned, exchanged, or refunded once the download link has been sent or accessed.

Exception for Technical Issues

If you experience technical issues with your digital product (corrupted files, download errors, etc.), please contact us at store@filmlaab.com within 7 days of purchase and we will work to resolve the issue.

Exchanges

We gladly offer exchanges for different sizes or colors of the same item, subject to availability. To request an exchange:

1. Contact store@filmlaab.com with your order number
2. Specify the item and size/color you'd like to exchange for
3. Follow the return process outlined above
4. Once we receive your return, we'll ship your exchange item

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at store@filmlaab.com with:

• Your order number
• Photos of the defect or damage
• Description of the issue

We will arrange for a replacement or full refund, including return shipping costs.

Lost or Stolen Packages

FilmLaab Store is not responsible for packages marked as delivered by the carrier. If your tracking shows delivered but you haven't received your order, please:

1. Check with neighbors or household members
2. Contact your local post office or delivery carrier
3. File a claim with the shipping carrier

We're happy to assist with carrier communications but cannot issue refunds for packages marked as delivered.

Contact Us

For questions about returns or to initiate a return, please email: store@filmlaab.com

Our customer support team typically responds within 1-2 business days.

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We reserve the right to refuse returns that do not meet our return policy requirements.